Question 1

Product registration

Accepted Answer

Product registration is possible only for products of the Magic and Mesh product family as well as for the WiFi 6 Repeater, which were placed on the market by devolo directly or by retailers. All other products are excluded from product registration. A warranty extension through product registration is only possible if the product is registered within the first 8 weeks after purchase. Only end customers are eligible to participate. Retailers are excluded from the warranty extension. The data requested in the product registration process is for optimising service. We regularly send you e-mails with carefully selected information about software updates, products and offers. You can revoke the use of your e-mail address at any time.

Question 2

Warranty extension

Accepted Answer

When you register a device online, devolo will provide the services listed in our warranty terms for the registered device for the duration of the 3-year manufacturer's warranty as well as those for the warranty extended by 12 months. The warranty extension applies only to the registered product and cannot be transferred to other devices. Each devolo device must therefore be registered individually. The warranty extension can only be claimed by submitting the certificate through the product registration. In the event of a warranty claim or further questions about the warranty extension, please contact our Support department.

devolo product registration

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