Question 1

What is Powerline?

Accepted Answer

Powerline technology, or PLC for short, is used to distribute the router's Internet signal quite simply via the power line in the family home or apartment - turning every power socket into an Internet access point. An adapter connected to the router via LAN cable sends the router's Internet signal into the power grid, which can be received by other adapters at any power outlet. All network-compatible devices can thus be connected to the Internet - either via LAN or WiFi. Powerline technology thus enables a fast network encrypted according to the AES standard - simply through walls and ceilings without laying network cables.

Question 2

When is Powerline the best solution?

Accepted Answer

Powerline is ideal if the existing Internet signal does not sufficiently supply all living areas. Thick walls, several floors and large areas often limit the router's WiFi signal - but laying network cables is time-consuming and expensive. With devolo's powerline solutions, such as devolo Magic, you can easily distribute the Internet signal throughout your home via the existing power line. In combination with an adapter, every power socket becomes an Internet access point or hotspot!

Question 3

What are the advantages of using Magic adapters or G.hn technology?

Accepted Answer

With Magic adapters you are prepared for the ever growing and future performance requirements in the home network, such as streaming of multiple HD/UHD content, home office with parallel homeschooling etc.. , well prepared. Magic adapters offer you: A significant increase in speed compared to Powerline adapters with HomePlug AV standard, such as dLAN greater stability increased range That's why devolo Magic with G.hn technology is ideal for your home network.

Question 4

What is the difference between the Magic 2 WiFi and the Magic 2 WiFi Next adapter?

Accepted Answer

The Magic 2 WiFi next is the successor to the Magic 2 WiFi. A new chipset ensures an even more stable and faster Wi-Fi connection and optimises the interaction of the devolo Magic 2 WiFi next adapters so that you can move freely around the house and the best Wi-Fi connection is always automatically selected for your smartphone, tablet and co. The new functions are called Access Point Steering and Multi-User MIMO. Thanks to them, even more end devices can be online at the same time without connection delays. The mesh network set up by all adapters is thus even more seamless and the connection to end devices is established optimally and imperceptibly. Security standards, powerline performance and setting options are identical to those of the Magic 2 WiFi.

Question 5

Can I use Magic and dLAN networks in parallel on the same power grid?

Accepted Answer

Parallel operation of dLAN and Magic is possible, but does not make sense. The Magic adapters only show their full performance in a pure Magic or G.hn environment, i.e. when no other powerline/dLAN adapters are used in parallel.

Question 6

What data rates can I achieve with Magic 2?

Accepted Answer

Magic 2 products achieve unidirectional gross data throughput (i.e. including powerline overhead) of up to 2400 Mbps under optimal operating conditions. This theoretical, maximum data transmission rate is based on the technology specification under ideal conditions. Depending on the network environment (distance, network traffic, neighboring networks, noise on electrical lines, quality of electrical installation, etc.), the actual data rate may vary Speed tests" performed with end devices such as smartphones or laptops refer to a bidirectional net data throughput (i.e. without powerline overhead), which is therefore not comparable and turns out to be lower than the gross data throughput on the powerline.

Question 7

I am not achieving the specified data transfer rates. What is the reason?

Accepted Answer

The theoretical maximum data transmission rate (gross data throughput incl. Powerline overhead) is based on the technology specification under ideal conditions. Depending on the network environment (distance, network traffic, neighboring networks, noise on electrical lines, quality of electrical installation, etc.), the actual data rate may differ. Speed tests" conducted with end devices such as smartphones or laptops refer to a net data throughput that is not comparable and is lower than the gross data throughput over the power line.

Question 8

Why did devolo switch from HomePlug AV to G.hn standard?

Accepted Answer

HomePlugAV powerline technology is increasingly reaching its development limits and only offers manageable optimisation options. G.hn enables a technological leap forward, and devolo Magic is ideally equipped for future requirements with G.hn. With devolo Magic products, for example, you can be sure that your home network will also provide your 8K television with smooth Internet access!

Question 9

Can Powerline adapters interfere with amateur and CB radio signals?

Accepted Answer

The use of powerline adapters should not interfere with the use of radio technology such as amateur radio. The powerline adapters from devolo were specially developed to transmit at a lower level within the frequency bands of amateur radio and CB radio. This reduces the already low radiation from the power line to a minimum. Interference with radio services from powerline adapters is therefore extremely unlikely. It goes without saying that our Powerline adapters comply with all normative specifications.

Question 10

I've heard that powerline adapters interfere with the VDSL signal. Is that true?

Accepted Answer

In some cases, using powerline adapters alongside VDSL can lead to unstable internet connections if the telephone and power lines interfere with each other. But no worries, there's a solution: optimizing powerline for VDSL.

Question 11

What is the difference between Powerline adapters and WiFi repeaters?

Accepted Answer

Powerline adapters transport the Internet signal of the router via the power line, so that a new, powerful Internet or WiFi signal is generated at any socket. Walls and ceilings are easily overcome, while these often weaken a WiFi signal. A WiFi repeater picks up the WiFi signal from the router and passes it on. Unlike powerline, it can therefore only be used where a sufficiently strong WiFi signal still arrives. In addition, the repeater also uses the available bandwidth for communication with the router, so that the usable bandwidth for the end devices is significantly reduced.

Question 12

How strong is the electromagnetic radiation from Powerline adapters?

Accepted Answer

All electrical devices sold in the EU must bear the CE mark as proof of their electromagnetic compatibility. For this purpose, they are tested according to specified standards. devolo adapters have, of course, successfully passed the necessary tests. The signals emitted by devolo adapters are in the same order of magnitude as the interference signals of other consumer devices. This means that the adapters do not generate any more interference than, for example, a drill.

Question 13

Which products are best for use in my home?

Accepted Answer

Our product guide will help you find the optimal devolo solution for your scenario

Question 14

Is my router compatible with powerline adapters?

Accepted Answer

Yes! devolo Powerline works with all common routers.

Question 15

Can I expand my dLAN network with Magic adapters? Are dLAN and Magic adapters compatible with each other?

Accepted Answer

No, because different technologies are used for data transmission. devolo Magic adapters use the innovative G.hn technology and are compatible with all devolo Magic adapters and products certified by the HomeGrid Forum. They can also be used with all routers and network devices. Unfortunately, dLAN Powerline adapters and other HomePlug AV products cannot be connected to Magic adapters due to the different standard. Parallel operation of dLAN and Magic is possible, but does not make sense, since both technologies cannot show their optimal performance in such a scenario.

Question 16

What are the requirements for the use of Powerline? Where are the limits?

Accepted Answer

All you need is a power line and Internet access. devolo powerline solutions simply distribute the Internet signal in your home via the power grid - regardless of whether it is an old or new building and regardless of fuses and different phases. Electricity meters attenuate the signal, but do not block it in every case. Of course, the data transmission is encrypted!

Question 17

How can I add another Magic adapter to my home network?

Accepted Answer

You can easily add the new adapter to your existing network by pressing a button after placing it in a power outlet. Please wait briefly until the new device is ready for operation and the Powerline LED flashes white. Now briefly press the encryption button of an adapter already in your home network. The network password will now be transferred to the new adapter. Done!

Question 18

How many Powerline adapters can I operate simultaneously in one network?

Accepted Answer

You can easily connect up to eight adapters in a network.

Question 19

How can I optimize the data rate between my Magic adapters?

Accepted Answer

As a rule, devolo Magic adapters automatically have a fast and strong connection. We are very sorry if this is not the case for you. You can find tips [KK1] on optimising the connection of your Magic adapters here.

Question 20

How can I check and restore the connection between Magic adapters?

Accepted Answer

For instructions on how to check and restore the connection between your Magic adapters, please click here.

Question 21

Are Powerline adapters of different speed categories compatible with each other?

Accepted Answer

Yes, within a product series (Magic or dLAN), the different speed categories are fully compatible with each other. For technical reasons, devolo Magic series devices are not compatible with dLAN devices. The only exception are the old, blue devices. These are unfortunately not compatible with today's products. In a network with mixed speed categories, the adapters connect to each other at the highest possible speed. Example: In a network with one 500 Mbps adapter and two 1200 Mbps adapters, the 500 Mbps adapter connects to the 1200 Mbps adapters at up to 500 Mbps. The 1200 Mbps adapters connect to each other at up to 1200 Mbps speeds.

Question 22

Can a ground fault circuit interfere with my Powerline connection?

Accepted Answer

No. RCDs have a very small, negligible effect on connection quality.

Question 23

Which software can I use to configure and manage my Magic adapters?

Accepted Answer

You can easily set up and configure your Magic devolo adapters via your smartphone using the devolo Home Network app. You can find the app here. Alternatively, you can download the devolo Cockpit softwarefor your computer hereand use it to adjust all settings.

Question 24

How do I install Magic devices?

Accepted Answer

The devices connect automatically the first time they are plugged in; you do not need to do anything.

Question 25

Are my dLAN adapters automatically encrypted or can my neighbors listen in on my data?

Accepted Answer

Whether your neighbour can theoretically receive the data signal from your devolo network depends on the power grid in your home. Electricity meters and long cable lengths can greatly reduce the signal. To be on the safe side, we recommend encrypting your own network using the encryption button on the adapters or the devolo Cockpit software / Home Network app. To do this, briefly press the encryption button on one adapter. Within 2 minutes, press the encryption button on the second adapter as well. If you have more than two adapters in your network, repeat the process for each additional adapter. The adapters generate a random password, exchange it with each other and the connection is then 128bit AES encrypted.

Question 26

How can I change the powerline password for my home network?

Accepted Answer

You can easily change the password for your powerline network using the devolo Cockpit software. You can download it for your computer hereand change the password there. In the Cockpit, you will find the "Change password" button on the menu bar at the bottom - there you can set a new password. Alternatively, you can easily change the password for Magic adapters via smartphone using the devolo Home Network app on the respective configuration pages of the adapters. You can find the app here.

Question 27

Where is a Powerline adapter best placed?

Accepted Answer

Ideally in a single socket. If the adapter is placed in a multiple wall socket, it should be used there alone if possible. You can easily connect other devices or a power strip via the adapter's socket.

Question 28

Can I use devolo products in power strips with surge protection?

Accepted Answer

Many of the commercially available power strips with surge protection cause performance losses of the devolo network and are therefore only recommended to a limited extent. An exception to this rule are models designed specifically for use in combination with devolo adapters. These are available from manufacturers such as APC (models PL8VT3-DE and PL5B-DE). Our recommendation: Simply use an adapter with an integrated socket and connect the power strip there. This way, the powerline connection works reliably and you don't lose a socket.

Question 29

Can I also use devolo products in multiple sockets or adjacent wall sockets?

Accepted Answer

Multiple sockets in themselves - both in the wall and in power strips - do not usually interfere with the connection as long as no other devices are plugged in next to them. However, a switch or surge protector integrated into power strips can lead to performance losses. To achieve optimum connections, we recommend using devolo devices with an integrated socket in a free wall socket and plugging the necessary multiple socket for additional devices into the devolo adapter.

Question 30

I can't find the devolo WiFi network. Why?

Accepted Answer

The network "devolo-xxx" only appears in the default configuration of the devolo WiFi adapter. If you have activated WiFi Clone or Mesh Technology, as explained in the second part of the installation instructions, the devolo WiFi network disappears and the devolo adapter uses the WiFi settings of your router. If you place the devolo WiFi adapter outside the range of your router's WiFi network and you can still see the router's WiFi network, it is the signal from the devolo WiFi adapter.

Question 31

Where are the application limits of WiFi products?

Accepted Answer

Under perfect conditions WiFi has a range of up to 300 meters. However, this is a theoretical maximum value that cannot be achieved inside houses and apartments. There, structural conditions such as reinforced concrete ceilings, lightweight walls with metal profiles and underfloor heating attenuate the WiFi signal. But other electrical signals, such as those emitted by microwaves or neighboring WiFi, also partially overlay the WiFi signal. Therefore, in practice, the signal strength decreases with distance from the WiFi transmitter according to the attenuating effects. In some cases, these effects are even dynamic and therefore change over the course of the day. Do you have significant problems with your WiFi coverage? Then we recommend our Powerline products. These transmit the data alternatively via the power line.

Question 32

What is mesh WiFi?

Accepted Answer

Thanks to new mesh WiFi LAN and innovative powerline technology, all devolo Magic adapters connect to a coherent network and seamlessly bring you the strongest connection to the Internet anywhere in your home. This means you are always automatically connected to the strongest WiFi access point and can move freely around your home. All WiFi adapters in the devolo Magic series offer mesh WiFi and include various technologies: "Fast Roaming" to make it as easy as possible for all WiFi clients, such as smartphones or tablets, to permanently connect to the strongest WiFi signal. "WiFi Clone" allows the WiFi configuration data of the router to be easily transferred to all WiFi adapters (Single SSID). Through "Config-Sync", all WiFi adapters synchronize with each other with all WiFi configurations such as name (SSID), WiFi password, time control, guest access etc. The new "Airtime Fairness" function also gives preference to fast WiFi clients. Older devices that take a long time to download, for example, no longer slow down the WiFi. The integrated "bandsteering" also ensures that the ideal radio channel and frequency are automatically assigned to all WiFi clients. All mesh functions are automatically available to users with devolo Magic. For products with AP steering, this feature optimizes load balancing in more complex network topologies with multiple access points or repeaters, ensuring that your devices always connect to the optimal access point.

Question 33

How do I set up the WiFi Repeater+ ac without WPS?

Accepted Answer

To set up the WiFi Repeater+ ac, you need a WiFi -capable client device (laptop, smartphone or tablet). Please proceed as follows: The WiFi Repeater+ ac sends out a temporary WiFi network called "devolo WiFi Repeater+ ac" for initial setup, which does not establish an Internet connection. Connect your end device to this network (no password is required). In the address bar of a browser (Google Chrome or Firefox if possible), type the default IP address of the repeater "2.2.2.1" without quotes, with dots. Click on "Set up as repeater" in the page that opens. The WiFi Repeater+ ac will automatically search for nearby Wi-Fi networks. This may take a moment. Select the WiFi network of your router from the list and click "Next". If your WiFi network is not displayed in the list, select an outlet for the repeater that is closer to the WiFi router/access point and update the list again by clicking on the arrow symbol. Enter the WiFi password of your router in the Password field and click "Next". It is usually a good idea to use the default settings - just click "Next". To save, please click on "Complete configuration" and wait until the setup is finished.

Question 34

How do I set up the WiFi Repeater+ ac as an access point?

Accepted Answer

To set up the devolo WiFi Repeater+ ac as an access point, please proceed as follows: Plug the repeater into the power outlet and connect it to your router via LAN cable. 2. Access the configuration page of the device. If you have not already done so, please install the devolo Cockpit software first. In the cockpit, please move the mouse over the repeater and click on the first icon (configuration page of the device). 3. Go to the menu item "Wizard" in the left area, click on "Set up as access point" in the area "Access point mode" and then on "Start configuration". Now the repeater is set up as an access point.

Question 35

How do I set up the WiFi Repeater+ ac as an access point via the app?

Accepted Answer

To configure the devolo WiFi Repeater+ ac as an access point, please proceed as follows: First, set up the repeater as a repeater via the Home Network App. You can download the devolo Home Network app here. Start the app on the smartphone/tablet, which is ideally connected to the repeater, alternatively to the router. Tap on the repeater in the app and then on "Open device configuration". Select "Wizard" in the left area and then tap on "Set up as access point" under the operating mode "Access point mode". Finally, tap on "Start configuration" to confirm. After a short reboot of the repeater the configuration is completed. The current configuration page will no longer recognize the repeater. Now connect the repeater via LAN cable to your router or a network connection in the house.

Question 36

How can I change the SSID and WiFi password of the WiFi adapters?

Accepted Answer

To change the SSID and WiFi password, please proceed as follows. Open the configuration page of your devolo WiFi adapter in the devolo Cockpit software or the Home Network app. Select the item "WiFi" in the left menu bar and then the item "WiFi networks". Here you can first determine the frequency on which the WiFi signal is transmitted. Below this, you can enter the desired WiFi network name (SSID) and the intended encryption (WiFi password). Save this change by clicking on the disk icon in the lower right corner.

Question 37

How can I disable synchronization among WiFi adapters or configure each adapter individually?

Accepted Answer

To deactivate the synchronisation of the adapters, please proceed as follows. Open the configuration page of your devolo WiFi adapter in the devolo Cockpit software or the Home Network app. Select the item "System" in the left menu bar and then the sub-item "ConfigSync". Remove the tick from the "Switch on" checkbox here. Save this change by clicking on the disk icon in the lower right corner.

Question 38

How do I reach the configuration page of the WiFi adapters?

Accepted Answer

The easiest way to access the configuration page of your devolo WiFi adapter is via the devolo Cockpit software or the devolo Home Network app. The current cockpit software can be found here. Start the devolo Cockpit. The adapters are displayed. You can access the configuration page of the WiFi adapter by pointing the mouse at the small grey arrow on the right side of the WiFi adapter and then clicking on the top item (arrow with cogwheel) of the menu that opens. You can install the devolo Home Network app via the App Store or Google Play. Start the app on a smartphone that is ideally connected to a WiFi adapter. Tap on the WiFi adapter whose configuration page you want to open.

Question 39

How can I disable the mesh function of the WiFi adapters?

Accepted Answer

To do this, open the configuration page of your devolo WiFi adapter in the devolo Cockpit software or the Home Network app. Select the item "WiFi" in the left menu bar and then the item "Mesh WiFi" below it. Remove the checkmark from the checkbox with the name "Switch on". Save this change by clicking on the disk icon at the bottom right.

Question 40

Can I use the WiFi and the LAN connections at the same time?

Accepted Answer

Yes, of course you can use the WiFi signal and the LAN connection at the same time.

Question 41

How can I install the latest firmware for my Magic adapters?

Accepted Answer

All Magic adapters are - with unchanged factory settings - automatically provided with updates (exception: Magic LAN adapters with a firmware &lt; 7.8.5.47). Alternatively, firmware updates can also be initiated via the Home Network App or downloaded online from the respective product website. In this case, please install them via the configuration page of the device under "System" &gt; "Install Firmware".

Question 42

How can I reset my devolo WiFi adapters?

Accepted Answer

For a reset, press for more than 10 seconds with a bent paper clip into the small round hole next to the LAN output of the adapter. To do this, the WiFi adapter must already have been plugged into the socket for at least one minute. The device now restarts for approx. one minute and is then in the delivery state.

Question 43

How can I reset the WiFi Repeater / WiFi Repeater+ ac / GigaGate ?

Accepted Answer

To reset the device, press for more than 10 seconds with a bent paper clip into the small round hole next to the LAN output of the device. For this, the device must have been plugged into the socket for at least one minute. The device now restarts for approx. one minute and is then in the delivery state.

Question 44

How do I reset my WiFi Repeater ac?

Accepted Answer

To reset, press the WPS button for more than 10 seconds. For this, the device must already be plugged into the socket for at least one minute. The device now restarts for approx. one minute and is then in the delivery state.

Question 45

How can I reset my devolo LAN adapters?

Accepted Answer

LAN adapters can be reset using the devolo Cockpit software. The current cockpit software can be found here. Start the devolo Cockpit. The adapters are displayed. Point the mouse at the small grey arrow on the right side of the adapter and an icon bar will open. Then click on the icon with the two gears ("Show options") and then on the option "Reset device to factory settings".

Question 46

Are Powerline adapters designed for continuous operation?

Accepted Answer

Yes, devolo powerline adapters are designed for continuous operation. They can remain permanently connected to electrical outlets.

Question 47

Can I unplug the powerline adapters at night without having to reconfigure them the next day?

Accepted Answer

Yes, the configuration of the Powerline adapters remains saved until the adapter is reset.

Question 48

Can I use longer LAN cables on the Powerline adapters?

Accepted Answer

Yes, you can also use longer LAN cables on devolo powerline adapters than the included 2m Cat 5e LAN cables.

Question 49

Which LAN cables are included with devolo powerline adapters?

Accepted Answer

For products with LAN cables included, Cat 5e LAN cables with a length of 2m are included. You can also use longer and even higher quality cables.

Question 50

How can I claim my 3-year manufacturer's warranty in the event of a defect?

Accepted Answer

You will find all the necessary instructions for warranty here.

Question 51

Where can I find the warranty conditions for my product?

Accepted Answer

You can find the warranty conditions here.

Question 52

What hardware are Magic adapters compatible with?

Accepted Answer

All Magic adapters are compatible with all routers as well as with powerline products certified by the HomeGrid Forum. Via Magic devices, all end devices can be connected by LAN or via WiFi that could alternatively be connected directly at the router in this way, e.g. smartphones, tablets, PCs/notebooks, TVs, etc.

Question 53

My powerline adapter gets very warm. Is this normal?

Accepted Answer

With devolo adapters, we focus not only on high performance, but also on the compact form. This combination makes it possible for the devices to heat up. This is harmless and does not affect power consumption. You can leave the adapter in the socket all the time without worrying. All devolo powerline adapters are designed for continuous operation.

Question 54

With which operating systems do devolo adapters work?

Accepted Answer

devolo adapters operate independently of operating systems and work with all network devices that send data via Internet protocol. The optional additional software for installing and configuring the adapters is also available for all common operating systems.

Question 55

How do devolo devices behave in the event of a power surge (e.g. lightning strike)?

Accepted Answer

devolo products are protected against power line surges in accordance with national and EU regulations and standards. Compliance with these regulations is verified and confirmed by independent accredited laboratories. devolo products are always safe, i.e. there is never any danger from the devices even in the event of a power surge. In rare cases, local overvoltage events (e.g. close lightning strike) may be above the defined voltage level. In these cases, surge protection built into devolo products prevents further damage. However, the device usually loses its function as a result. Devices connected via network cables or the built-in power socket are not protected. In this case, we recommend connecting a power strip with surge protection to the socket in the product.

Question 56

How do I place an order?

Accepted Answer

Once you've chosen a devolo product in the devolo online shop, you can add it to your shopping cart by clicking the green "Add to cart" button at the top of the page. To view your cart, click the shopping cart icon at the top of the page. If you complete your order there, your delivery will arrive within 1–3 business days.

Question 57

How do I create a user account?

Accepted Answer

If you haven't registered in the devolo online shop yet or would like to log in again, please click here.

Question 58

How can I check the status of my order?

Accepted Answer

You can check the status of your order at any time in your account. Once your order has been processed, tracking information will also be visible there. This allows you to easily follow your package and always know where it is.

Question 59

How can I pay in the devolo online shop?

Accepted Answer

In the devolo online shop, you can conveniently pay using the following methods: PayPal, credit card (Visa, MasterCard), advance payment, and purchase on account.

Question 60

How can I redeem a voucher code?

Accepted Answer

You'll find the voucher field in your shopping cart. There you can enter your voucher code. The discount will be applied to the total amount in your cart.

Question 61

What are the shipping costs?

Accepted Answer

For orders over €150, we offer free shipping within Germany. For orders under €150, the shipping cost is €4.90.

Question 62

When can I expect my order to arrive?

Accepted Answer

Unless otherwise stated in the offer, the delivery time is 1–3 business days.

Question 63

Who delivers my order?

Accepted Answer

Delivery within Germany is handled by DHL.

Question 64

Can I have my order delivered to a DHL Packstation or post office?

Accepted Answer

Yes, you can have your order delivered to a DHL Packstation or post office. When entering your billing address, specify a different delivery address. There you can choose between a postal address, DHL Packstation, or post office and enter the alternate address. Your delivery will then be sent to the specified location.

FAQ

FAQ - Products and Technology

FAQ - Installation and Software

FAQ - All about WiFi

FAQ - System settings and Hardware

FAQ - Order process

FAQ - Returns process

FAQ - Products and Technology

FAQ - Installation and Software

FAQ - All about WiFi

FAQ - System settings and Hardware

FAQ - Order process

FAQ - Returns process

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FAQ

FAQ - Products and Technology

FAQ - Installation and Software

FAQ - All about WiFi

FAQ - System settings and Hardware

FAQ - Order process

FAQ - Returns process

FAQ - Products and Technology

What is Powerline?

When is Powerline the best solution?

What are the advantages of using Magic adapters or G.hn technology?

What is the difference between the Magic 2 WiFi and the Magic 2 WiFi Next adapter?

Can I use Magic and dLAN networks in parallel on the same power grid?

What data rates can I achieve with Magic 2?

I am not achieving the specified data transfer rates. What is the reason?

Why did devolo switch from HomePlug AV to G.hn standard?

Can Powerline adapters interfere with amateur and CB radio signals?

I've heard that powerline adapters interfere with the VDSL signal. Is that true?

What is the difference between Powerline adapters and WiFi repeaters?

How strong is the electromagnetic radiation from Powerline adapters?

Which products are best for use in my home?

Is my router compatible with powerline adapters?

Can I expand my dLAN network with Magic adapters? Are dLAN and Magic adapters compatible with each other?

What are the requirements for the use of Powerline? Where are the limits?

FAQ - Installation and Software

How can I add another Magic adapter to my home network?

How many Powerline adapters can I operate simultaneously in one network?

How can I optimize the data rate between my Magic adapters?

How can I check and restore the connection between Magic adapters?

Are Powerline adapters of different speed categories compatible with each other?

Can a ground fault circuit interfere with my Powerline connection?

Which software can I use to configure and manage my Magic adapters?

How do I install Magic devices?

Are my dLAN adapters automatically encrypted or can my neighbors listen in on my data?

How can I change the powerline password for my home network?

Where is a Powerline adapter best placed?

Can I use devolo products in power strips with surge protection?

Can I also use devolo products in multiple sockets or adjacent wall sockets?

FAQ - All about WiFi

I can't find the devolo WiFi network. Why?

Where are the application limits of WiFi products?

What is mesh WiFi?

How do I set up the WiFi Repeater+ ac without WPS?

How do I set up the WiFi Repeater+ ac as an access point?

How do I set up the WiFi Repeater+ ac as an access point via the app?

How can I change the SSID and WiFi password of the WiFi adapters?

How can I disable synchronization among WiFi adapters or configure each adapter individually?

How do I reach the configuration page of the WiFi adapters?

How can I disable the mesh function of the WiFi adapters?

Can I use the WiFi and the LAN connections at the same time?

FAQ - System settings and Hardware

How can I install the latest firmware for my Magic adapters?

How can I reset my devolo WiFi adapters?

How can I reset the WiFi Repeater / WiFi Repeater+ ac / GigaGate ?

How do I reset my WiFi Repeater ac?

How can I reset my devolo LAN adapters?

Are Powerline adapters designed for continuous operation?

Can I unplug the powerline adapters at night without having to reconfigure them the next day?

Can I use longer LAN cables on the Powerline adapters?

Which LAN cables are included with devolo powerline adapters?

How can I claim my 3-year manufacturer's warranty in the event of a defect?

Where can I find the warranty conditions for my product?

What hardware are Magic adapters compatible with?

My powerline adapter gets very warm. Is this normal?

With which operating systems do devolo adapters work?

How do devolo devices behave in the event of a power surge (e.g. lightning strike)?

FAQ - Order process

How do I place an order?

How do I create a user account?

How can I check the status of my order?

How can I pay in the devolo online shop?

How can I redeem a voucher code?

What are the shipping costs?

When can I expect my order to arrive?

Who delivers my order?

Can I have my order delivered to a DHL Packstation or post office?

Can I track my package during its shipping process?

FAQ - Returns process

How does the 30-day right of withdrawal work?

How do I return devolo products?