As a devolo customer, in addition to the warranty required by law, you receive a 3-year product warranty starting from the date of purchase. When you register your Powerline adapters from the Magic or Mesh series and WiFi 6 Repeater, you also extend the warranty by an additional year. For further information about warranty terms, processing, and extension, please see here:
If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.
Contact the support hotline
To ensure quick and targeted support, we kindly ask you to have the following information ready for the call:
Support Hotline: +49 (0)241 990 82 333*
Mon.–Fri. 9 AM – 5 PM
*Domestic rate; possibly different prices for international calls
Contact via E-Mail: support@devolo.co.uk
Register your product within the first 8 weeks after purchasing it to benefit from the following advantages right from the beginning:
Please observe the Terms for Participation for more information.
This service is temporarily unavailable.
Both the serial number and MT number are on the rear side of your devolo device.
The serial number consists of a 16-character code of numbers.
Example: S/N: 1805 1234 5789 6221
The MT number consists of a 4-character code of numbers.
Example
: MT: 3081
Feel free to contact our support at +49 (0)241 99082 333 or support@devolo.co.uk. Please have your products to be registered or the corresponding invoice ready.