Devolo

General terms and conditions

Last updated: 08/01/2026

 

1. Scope
2. Contractual partner, formation of contract, correction facilities
3. Contract language, saving of the contract text
4. Delivery conditions
5. Payment
6. Retention of title
7. Damage during delivery
8. Warranty and guarantees
9. Liability
10. Dispute resolution

 

1. Scope

The following terms and conditions apply to all orders placed via our online shop. Our online shop targets consumers only.

 

"Consumer" means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession; "trader" means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

 

2. Contractual partner, formation of contract, correction facilities

The contract is concluded with devolo solutions GmbH.

 

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

 

3. Contract language, saving of the contract text

The language available for concluding the contract is English.

 

We save the text of the contract and forward the order data and our General Terms to you by e-mail. You may also view the text of the contract in our customer login area.

 

4. Delivery conditions

4.1 Delivery area

We deliver exclusively to delivery addresses located in England, Wales and Scotland. Delivery to Northern Ireland or to any other territories or countries is excluded.

 

4.2 Delivery costs

Standard shipping is free of charge from an order value of von 150 GBP including VAT.

 

4.3 Delivery options

We ship the products to the delivery address specified in the order process. We only dispatch goods en route; pick up by the customer is not possible.

 

5. Payment

5.1 Prices

 

The prices stated at the time of ordering apply. These are total prices and include statutory VAT.

 

5.2 Payment methods

The following payment methods are basically available in our online shop.

 

Payment in advance

If you select payment in advance we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

 

Credit Card

With the submission of the order, you are sending us your credit card details at the same time.

 

Your card will be charged immediately after placing your order.

 

PayPal

In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.

 

PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.

 

Google Pay

In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you have to be registered with the service provider Google, must have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submission of your order. Further information can be found during the ordering process.

 

Apple Pay

In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is processed immediately after placing the order. You will receive further information in the ordering process.

 

Klarna

In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and in the ordering process.

 

Purchase on account via Klarna

The invoice amount is due 30 days after shipping the goods and receipt of the invoice. Purchasing on account can only be used by consumers.

 

Klarna may offer additional payment options in the customer account to registered Klarna customers selected according to Klarna's own criteria. We have no influence on the offering of such additional options; any further individually offered payment options are part of your contractual relationship with Klarna. For further information, please refer to your Klarna account.

 

Financing via Klarna

You can pay the invoice amount in up to 36 monthly installments.

 

For some orders, a down payment may be required. The due dates are determined according to Klarna’s payment schedule. The installment payment option via Klarna can only be used by consumers.

 

Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment options in their customer account (e.g., interest-free installment plans). We have no influence over the offering of these options; an additional individually offered payment options concern your legal relationship with Klarna. Further information can be found in your Klarna account.

 

Sofort/Sofortüberweisung via Klarna

In order to pay the invoice amount via Sofort/ Sofortüberweisung through Klarna, you must have a Klarna account and a bank account enabled for online banking, verify your identity accordingly, and confirm the payment instruction. When paying via Sofortüberweisung, Klarna does not perform a credit check. Your account will be debited immediately after the order is placed. Further instructions are provided during the checkout process.

 

6. Retention of title

The products shall remain our property until full payment is made.

 

7. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

 

8. Warranty and guarantees

8.1 Liability for defects

We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.

 

8.2 Voluntary guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.

 

Customer service: +49 241 99082-333, support@devolo.co.uk, Monday to Friday from 9 a.m. to 5 p.m.

 

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

 

  • for injury to life, limb or health
  • for deliberately or grossly negligent breach of duty
  • for guarantee commitments, where agreed
  • insofar as the scope of application of the Consumer Rights Act 2015 is open
  • in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

 

For breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with, due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated.

 

Ceteris paribus, claims for compensation for damages are excluded.

 

10. Dispute resolution

We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.

 

Should individual clauses of these GTC be wholly or partially unenforceable, the remainder of the contract shall remain valid. If individual clauses are invalid or unenforceable, the content of the contract shall be governed by the statutory provisions.