What hardware are Magic devices compatible with?
Magic devices are compatible with all routers and with products certified by the HomeGrid Forum. Magic devices with WiFi will network with any WiFi enabled devices (Tablets, Smartphones, etc.).
Do Magic devices also support older dLAN devices?
dLAN devices are not supported by the new generation of technology, which is why Magic and dLAN are not compatible with each other.
Can dLAN and Magic networks be used in parallel?
Using different adapters from devolo’s Powerline range may diminish network performance – best results are achieved with a magic-only network.
How are Magic devices installed?
The devices connect automatically. You do not have to do anything.
Is my home network consisting of Magic devices automatically secure after initial installation?
Yes. All Magic adapters work securely and with encryption.
How can I change the password for my home network?
You can do that either using the app or via cockpit.
Are supplementary Magic adapters also installed automatically?
No. You have to add the new device using one of the previously installed devices and by pressing a button. To do this, start by selecting an adapter from your existing network. Then press the encryption button of the new adapter.
Can I use dLAN® WiFi to surf wirelessly in my garden?
dLAN® WiFi adapters are intended solely for use indoors. However, you can place a socket close to the window to extend Wi-Fi reception to a garden, balcony or patio. This gives you the best Wi-Fi experience, even outdoors.
Can Wi-Fi be used simultaneously with the integrated LAN port?
Yes, you can definitely use the Wi-Fi signal and the LAN port at the same time.
Which Wi-Fi-capable devices can I connect to dLAN® WiFi adapters?
You can connect any current mobile device with a Wi-Fi module to dLAN® WiFi adapters - giving you a fast wireless connection to the Internet and your home network. This includes smartphones such as the Samsung Galaxy or Apple iPhone, tablet PCs such as the Apple iPad and notebooks. You can also network appropriately equipped consumer electronics in no time - such as a Smart TV or Internet radio.
Can I use devolo products in power strips with surge protection?
The majority of power strips with surge protection available in stores will cause impairment of the devolo network‘s performance and thus can be recommended only to a limited extend. An exception is models designed specifically for operation in combination with devolo adapters.These are available, for example, from APC in its PL8VT3 and PL5B models.
How do devolo devices behave in the event of power surges (such as lightning strikes)?
devolo products are protected from overvoltages and power surges in the mains supply network according to national and EU-wide regulations and standards. Compliance with these regulations is reviewed and confirmed by independent accredited laboratories. devolo products are always safe, i.e. the devices never pose a danger, even in the event of a power surge.In rare cases, local power surges (e.g. nearby lightning strike) may exceed the defined voltage level. In these cases, the built-in surge protection that is a feature of devolo products is activated to avoid further damage. The device usually becomes inoperable in the process.Connected devices (via network cable or the integrated power outlet) are not protected by this feature. Here, we recommend connecting a power strip with surge protection to the product‘s power outlet.
What is the advantage of range+ technology?
The devolo range+ technology optimises the data transmission of the products in your home. Every mains supply is different. Therefore, it is important that the adapters adjust to the conditions at your home.From our more than ten years‘ experience, we have developed a technology that not only makes additional use of the earth wire for data transmission, but also brings the data signal to the power line in optimal form. The transmission and reception technology have also been improved to make reception technology as efficient as possible.
What are the prerequisites for using dLAN®? Where are the limits?
dLAN® works throughout the entire mains supply network of the house or apartment, regardless of whether the building is old or new. Of course, the network has to be on the same wiring, and the wire length must not exceed 300 meters. However, different phases are not a problem. Power meters attenuate the signal strongly, but do not necessarily block it.
Why don‘t devolo adapters need phase coupling?
Due to the high-frequency cross talk, the data signals are distributed to all phases automatically. The only requirement for this is that the phases run parallel. This high-frequency cross talk is a type of attenuation and can cause power loss.
Can I use devolo products even if I have different electrical circuits in my house?
Yes, devolo products also work if you have multiple circuits (phases) in the house. You do not have to modify the mains supply, such as by installing a phase coupler.
Can my neighbours eavesdrop on my data? After all, they are connected to the same electrical wiring!
Whether your neighbours receive the data signal of your devolo network depends on your home‘s mains supply network. Power meters and long cables can drastically diminish the signal. To be on the safe side, we recommend encrypting your network using the encryption button on the adapters or the devolo Cockpit software.
Can I also use devolo products in power strips?
In a few cases, power strips - particularly those with integrated switch and surge protection - can impair performance. To attain optimal connections, we recommend using devolo products with integrated (pass-thru) electrical socket and plugging the power strip into the devolo adapter.
Do devolo adapters work together with HomePlug adapters from different manufacturers?
All adapters that are certified to the HomePlug standard are compatible and work together. To connect devolo adapters to HomePlug adapters from different manufacturers to form a common network, assign all of the devices the same password.
Configure the devolo devices as usual:
- Start dLAN® Cockpit.
- Enter the security IDs of all dLAN® adapters.
- Assign the shared network password.
Now, assign the other HomePlug devices the same password as the dLAN® devices according to the manufacturer‘s instructions.
Are dLAN adapters of different speed classes (200, 500, 650, 1200) compatible?
Yes, dLAN products of different speed classes are fully compatible with each other.
The only exception here is old devices with a speed of 14 and 85 Mbps. Unfortunately, these are not compatible with current products.
For technical reasons, devices from the devolo Magic series are not compatible with dLAN devices.
In a mixed network, each adapter connects to every other adapter at the highest possible speed. It does so independently of the other adapters in the network. In a network consisting of a 500 Mbps adapter and two 1200 Mbps adapters, for example, the 500 Mbps adapter will connect to the 1200 Mbps adapters at a speed of 500 Mbps. At the same time, the 1200 Mbps adapters connect to each other at the full 1200 Mbps.
Why is the product equipped with Fast Ethernet ports?
The product‘s focus is on Wi-Fi speed; in addition, the product is designed for high energy efficiency. The limitation to Fast Ethernet made it possible to install particularly energy-saving components. This is reflected in the product‘s low power consumption, both during operation and in standby mode. The transfer rate the product can attain is sufficient for most applications, such as Internet extension, HD video streaming and data backup. For more advanced applications, we also offer products with Gigabit Ethernet ports.
With which operating systems are devolo adapters compatible?
devolo adapters work independently of operating systems and are compatible with most network devices that transmit data by IP signal. They then act like a long network cable. Only the optional additional software depends on the operating system. We offer devolo software for all current operating systems such as Microsoft Windows ®, Mac OS, Linux, Android and iOS. Details can be found in the description of the respective product.