Would you like help with installation, or do you have questions about your devolo adapter or about the devolo online shop?

The devolo expert advice provides you with fast, free and reliable assistance.

Do you have any questions?

For questions about installation, configuration or warranty processing
for your devolo product, please call the devolo support hotline:


Technical Support Hotline:
+44 (0)33 333 60582*


Monday through Friday from 8 a.m. to 7 p.m.
Saturday from 9 a.m. to 5 p.m.

* National rate; prices for international connections may vary


or send us an e-mail at support@devolo.co.uk


UK Sales Information 

+44 (0)203 4990716 *


Monday through Friday from 9 a.m. to 5 p.m.

* National rate; prices for international connections may vary

or send us an e-mail at sales@devolo.co.uk

Frequent questions

Find answers for specific questions or simply search for relevant questions.

Questions about products & installation

Software & Downloads

Are you looking to download product information, the latest firmware, one of our apps or other software? Here you'll find what you seek: 


Product information

Apps & Software Smart Home

Apps & Software Home Networking

devolo 3 year warranty

As a devolo customer, in addition to the warranty required by law, you receive a 3-year product warranty starting from the date of purchase. For more information on warranty conditions and warranty processing:

More information

Warranty Conditions

Warranty claim

If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.

1. Contact the support hotline

To ensure fast and efficient support, please have the following information ready when you call:








  • Product name
  • Serial number (e.g. on the bottom of the device)
  • Operating system used
  • Computer type and configuration
  • Firmware or driver version
  • Problem description

Support Hotline




+44 33 33360582 (international rate)




Monday to Friday from 9 a.m. to 8 p.m.


Saturday from 10 a.m. to 6 p.m.




Contact via E-Mail: support@devolo.co.uk