Would you like help with installation, or do you have questions about your devolo adapter or about the devolo online shop?

The devolo expert advice provides you with fast, free and reliable assistance.

Do you have any questions?

For questions about installation, configuration or warranty processing
for your devolo product, please call the devolo support hotline:

 

Technical Support Hotline:
+44 (0)33 333 60582 *

 

Monday through Friday from 8 a.m. to 7 p.m.
Saturday from 9 a.m. to 5 p.m.

* National rate; prices for international connections may vary

 

or send us an e-mail at support@devolo.co.uk

 

 

UK Sales Information 

+44 (0)1865 784344 *

 

Monday through Friday from 9 a.m. to 5 p.m.

* National rate; prices for international connections may vary


or send us an e-mail at sales@devolo.co.uk

Frequent questions

Find answers for specific questions or simply search for relevant questions.



Questions about products & installation

Software & Downloads

Are you looking to download product information, the latest firmware, one of our apps, other software or press releases? Here you'll find what you seek: 

 

Product information

Apps & Software Smart Home

Apps & Software Home Networking

Press information

devolo 3 year warranty

As a devolo customer, in addition to the warranty required by law, you receive a 3-year product warranty starting from the date of purchase. For more information on warranty conditions and warranty processing:


More information

Warranty claim

If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.

1. Contact the support hotline

To ensure fast and efficient support, please have the following information ready when you call:

 

  • Product name
  • Serial number (e.g. on the bottom of the device)
  • Operating system used
  • Computer type and configuration
  • Firmware or driver version
  • Problem description

Support Hotline

 

+49 241 99082333 (international rate)

 

Monday to Friday from 9 a.m. to 8 p.m.

Saturday from 10 a.m. to 6 p.m.

 

Contact via E-Mail: support@devolo.com


2. Return the device with the RMA number

The service employee will assign you an RMA number (processing number). The RMA number is also a reference to your service case.

 

  • Apply the RMA number clearly and legibly to your postal package.
  • It is not possible to accept your device without an RMA number!
  • It is not possible to accept packages that are not prepaid!

Send the defective device to the devolo service address: 

 

devolo European Service Center

c/o aixTeMa Digitale Lösungen GmbH

Philipsstrasse 8

D-52068 Aachen