Service & Downloads
Questions about installation and warranty:
+44 0203 0241 838 * Mo - Fr from 8 a.m. to 7 p.m. / Sat from 9 a.m. to 5 p.m.
support@devolo.co.uk
To ensure fast and efficient support, please have the following information ready when you call:
  • Product name
  • Computer type & configuration
  • Serial number
  • Operating system used
  • Firmware or driver version
  • Problem description
* National rate; prices for international connections may vary

FAQ - Questions and answers

Find answers on special questions or search for suitable questions.

Products

Service

The 10 most frequently asked questions and answers

  • Where can I get the dLAN® Cockpit App?

    You can download the free dLAN® Cockpit App from the Apple App Store or Google Play for Android.

  • Can I use dLAN® WiFi to surf wirelessly in my garden?

    dLAN® WiFi adapters are intended solely for use indoors. However, you can place a socket close to the window to extend Wi-Fi reception to a garden, balcony or patio. This gives you the best Wi-Fi experience, even outdoors.

  • Can Wi-Fi be used simultaneously with the integrated LAN port?

    Yes, Wi-Fi can be used simultaneously with the LAN port.

  • Which Wi-Fi-capable devices can I connect to dLAN® WiFi adapters?

    You can connect any current mobile device with a Wi-Fi module to dLAN® WiFi adapters - giving you a fast wireless connection to the Internet and your home network. This includes smartphones such as the Samsung Galaxy or Apple iPhone, tablet PCs such as the Apple iPad and notebooks. You can also network appropriately equipped consumer electronics in no time - such as a Smart TV or Internet radio.

  • What are the prerequisites for using dLAN®? Where are the limits?

    dLAN® works throughout the entire mains supply network of the house or apartment, regardless of whether the building is old or new. Of course, the network has to be on the same wiring, and the wire length must not exceed 300 meters. However, different phases are not a problem. Power meters attenuate the signal strongly, but do not necessarily block it.

  • What is the advantage of range+ technology?

    The devolo range+ technology optimises the data transmission of the products in your home. Every mains supply is different. Therefore, it is important that the adapters adjust to the conditions at your home.From our more than ten years‘ experience, we have developed a technology that not only makes additional use of the earth wire for data transmission, but also brings the data signal to the power line in optimal form. The transmission and reception technology have also been improved to make reception technology as efficient as possible.

  • Can I use devolo products even if I have different electrical circuits in my house?

    Yes, devolo products also work if you have multiple circuits (phases) in the house. You do not have to modify the mains supply, such as by installing a phase coupler.

  • Can my neighbours eavesdrop on my data? After all, they are connected to the same electrical wiring!

    Whether your neighbours receive the data signal of your devolo network depends on your home‘s mains supply network. Power meters and long cables can drastically diminish the signal. To be on the safe side, we recommend encrypting your network using the encryption button on the adapters or the devolo Cockpit software.

  • Are devolo adapters of different speed classes (200, 500, 650, 1200) compatible?

    Yes, devolo products of different speed classes are fully compatible with each other. In a mixed network, each adapter connects to every other adapter at the highest possible speed. It does so independently of the other adapters in the network. In a network consisting of a 200 Mbps adapter and two 500 Mbps adapters, for example, the 200 Mbps adapter will connect to the 500 Mbps adapters at a speed of 200 Mbps. At the same time, the 500 Mbps adapters connect to each other at the full 500 Mbps.The only exception here is old devices with a speed of 14 and 85 Mbps. Unfortunately, these are not compatible with current products.

  • Do devolo adapters work together with HomePlug adapters from different manufacturers?

    All adapters that are certified to the HomePlug standard are compatible and work together. To connect devolo adapters to HomePlug adapters from different manufacturers to form a common network, assign all of the devices the same password.

    Configure the devolo devices as usual:

    • Start dLAN® Cockpit.
    • Enter the security IDs of all dLAN® adapters.
    • Assign the shared network password.

    Now, assign the other HomePlug devices the same password as the dLAN® devices according to the manufacturer‘s instructions.

     

     

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