Hotlines & Downloads
Technical Support Questions Re: Installation & Warranty
+44 (0)203 8850003 * Mon-Fri: 8am to 7pm / Sat: 9am to 5pm
support@devolo.co.uk
UK Sales Hotline number:
+44 (0)1865 784344 * Mon-Fri: 9am to 5pm
sales@devolo.co.uk
To ensure fast and efficient support, please have the following information ready when you call:
  • Product name
  • Computer type & configuration
  • Serial number
  • Operating system used
  • Firmware or driver version
  • Problem description
* National rate; prices for international connections may vary

Warranty claim

If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.

1. Contact the support hotline

To ensure fast and efficient support, please have the following information ready when you call:

  • Product name
  • Serial number (e.g. on the bottom of the device)
  • Operating system used
  • Computer type and configuration
  • Firmware or driver version
  • Problem description

Support: + 44 203 8850003 (international rate)Mo. - Fr. from 8 a.m. to 7 p.m. / Sa. from 9 a.m. to 5 p.m.

support@devolo.co.uk

2. Return the device with the RMA number

The service employee will assign you an RMA number (processing number). the RMA number is also a reference to your service case.

  • Apply the RMA number clearly and legibly to your postal package.
  • It is nor possible to accept your device without an RMA number!
  • It is not possible to accept packages that are not prepaid!
  • Send the faulty device to the devolo service address:

 

devolo European Service Centerc/o aixTeMa Digitale Lösungen GmbH
Philipsstrasse 8
D-52068 Aachen

 

 


devolo General Warranty Conditions

devolo General Warranty Conditions

181 KB, As of: 24.07.2017

Personal Support

The devolo experts are glad to answer your questions by phone at +44 0203 0241 838

support@devolo.co.uk

Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m.

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