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Unsere Hotline und der Chat sind wie gewohnt erreichbar.

Ihr devolo Support Team

Technical Support Questions Re: Installation & Warranty
+44 (0)203 8850003 * Mon-Fri: 8am to 7pm / Sat: 9am to 5pm
UK Sales Hotline number:
+44 (0)1865 784344 * Mon-Fri: 9am to 5pm
To ensure fast and efficient support, please have the following information ready when you call:
  • Product name
  • Computer type & configuration
  • Serial number
  • Operating system used
  • Firmware or driver version
  • Problem description
* National rate; prices for international connections may vary

About devolo AG

devolo creates stable, secure connections in places where data communication was previously not possible. Our products and solutions set the pace for digital transformation. It all began in 2002 with products for household customers and the question: Why is there often no connection right where it is needed?

The answer from devolo has redefined home networking and created the basis for our unique success story. With dLAN, devolo has created a technology ready for the mass market, which transforms existing cabling into network cables, transporting data packets everywhere. dLAN Powerline technology has been internationally renowned as "Internet from the electrical socket"; there are now about 33 million dLAN adapters in use by customers.

Building upon our Powerline expertise, we have evolved into a specialist for networking solutions which provide a smart combination of wired and wireless technologies. Our product line now includes not only Powerline products, but also high-performance WiFi and optical fibre solutions as well as a modular smart home platform. devolo customers include residential users as well as international telecommunications companies, Internet service providers and utility companies.

To provide optimum support to all customer groups, devolo is divided into four business units: devolo Consumer Business, devolo Business Solutions, devolo Operator Solutions and devolo Smart Grid. Our company employs 300 colleagues, the majority of them work in Aachen, Germany, where devolo was founded in 2002 by our CEO Heiko Harbers.

Corporate history


  • devolo enters the smart home market and launches the new product portfolio devolo Home Control


  • devolo launches the first dLAN adapter with 1200 Mbps
  • First Smart Grid field tests with energy providers for the intelligent control on energy grids
Packshot dLAN® 500 Powerline WiFi - Das Ende aller WLAN Probleme


  • Market launch of dLAN® 500 WiFi – the end of all Wi-Fi problems
  • Founding of devolo Benelux bvba
ein großer Meilenstein in der devolo Historie: 2012 feierte devolo 10 jähriges Bestehen


  • devolo celebrates 10-year anniversary
  • Founding of devolo France SARL, devolo Austria GmbH, devolo UK Ltd.
Markteinführung dLAN® 500 AV Powerline Produktlinie


  • Market launch of the dLAN® 500 AV product line
  • devolo breaks new powerline record: over 10 million dLAN® adapters shipped
  • Founding of devolo Asia Ltd. and devolo Schweiz GmbH
devolo Historie 2010: Markteinführung dLAN® TV Sat 1300-HD


  • Launch of dLAN® TV Sat 1300-HD
devolo Firmenzentrale in Aachen. devolo ist Weltmarktführer


  • devolo is world market leader
  • Move into a new company building
  • In-Stat study: devolo confirmed as global market leader in Powerline technology
Produktneuheit 2008. dLAN® 200 AVplus - das erste Produkt mit integrierter Steckdose und Netzfilter


  • dLAN® 200 AVplus – the first product with integrated power outlet and mains filter
  • devolo AG with global innovation Powerline DVB-S – dLAN® TV Sat
2007: Datenverschlüsselung auf Knopfdruck: devolo dLAN® 200 AVeasy


  • Data encryption at the touch of a button: devolo dLAN® 200 AVeasy
  • Introduction of dLAN® business solutions
devolo 2006: Einführung von HomePlug AV-Adaptern mit 200 Mbit/s


  • Introduction of Powerline adapters with 200 Mbps
devolo 2005: Weltweit erster MicroLink dLAN® Highspeed-Adapter mit 85 MBit/


  • World's first MicroLink dLAN® high-speed adapter with 85 Mbps
devolo Meilenstein 2004: devolo verbindet Computer und HiFi-Anlage


  • devolo connects the computer and Hi-Fi system
  • Development of a Europe-wide sales organisation
devolo Meilenstein 2003: Markteinführung von HomePlug 1.0-Produkten


  • Market launch of powerline products


  • devolo AG was founded


Green Tec

Green Tec

GreenTec Award 2016 for the project „ENERGIE“ (on behalf of consortium)



funkschau reader‘s voting 2016, category M2M solutions



Chip reader‘s voting 2016/2017, category Smart Home

AC Innovationspreis

AC Innovationspreis

Nominiation for „AC²-Innovation Award Aachen Region 2016“

Shop Usability Award

Shop Usability Award

Shop Usability Award 2015, category best branded shop 

n-tv Hidden Champion

n-tv Hidden Champion

n-tv Hidden Champion Award 2015


Interlink science and business, support the technology region Aachen: We show commitment.

Shop Award

Shop Award

REGINA sparks a dialogue between local ICT businesses, research facilities and institutions of education. 

digitalHUB Aachen e.V.

digitalHUB Aachen e.V.

digitalHUB Aachen e. V. helps to make the region fit for the future and supports the digitization of the local economy.



devolo is voluntarily involved in the work of the Chamber of Industry and Commerce, Aachen.

Corporate Responsibility

We take responsibility – as a company and as a corporate citizen

devolo does good  

Small contributions with great effect: With „devolo does good“ we regularly support associations, sports clubs and social services in our home region.

Our focus particularly is on supporting children and adolescents. In 2016 alone, we donated 10.000 Euros to 18 projects and activities.

What’s special: Ideas and suggestions for the fundings are created by devolo employees. 

EcoVadis CSR rating: more security for our partners

Our partners more and more think beyond figures. They place special emphasis on sustainability and fairness.

The EcoVadis rating verifies, devolo meets key criteria in the area of environmentalism, social awareness, ethics and supply chain management – thus giving our partners more security.

The EcoVadis methodology is based on international CSR standards, such as the Global Reporting Initiative, the United Nations Global Compact or ISO 26000.

Save energy, conserve resources

  • devolo is committed to sustainable development and production, to saving energy and conserving resources - because thinking entrepreneurial also means taking responsibility in this area.
  • devolo products with the „highly recyclable“ seal consist of recycled material to a large extent. Products sold in our web shop are send CO2-neutral with DHL GoGreen
  • Approximately a quarter of the electricity we consume is produced by our own photovoltaic system. Our PowerSave technology notes, if the computer which is connected to our powerline adapter is turned on or off and automatically adapts the operating state - thus saving up to 90 percent energy.

Personal Support

The devolo experts are glad to answer your questions by phone at +44 0203 0241 838

Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m.

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